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Frequently Asked Questions


May I contact Med4Home® for my medication refill?

Our customer service team will contact you on a monthly basis. If it is more convenient you may call us when you have a supply of 10 days or less.


What information do I need to provide when placing a medication refill?

The customer service representative will need you to verify your identity, know how often you are taking your medications, how many days of medications you have remaining and your shipping address.


Why do I need to verify my date of birth?

This verification is conducted to confirm your identify and protect your privacy.


When should I expect my medication to arrive?

The customer service representative will provide you the shipment date; you may generally expect delivery within 2-4 business days.


May I track my package?

Yes, you will need to create an online account with UPS My Choice. For more information and sign-up visit: View All Shipments | UPS - United States


Do I own my nebulizer compressor?

A nebulizer compressor is considered by Medicare to be a capped rental item. A capped rental item may only be billed as a rental for a maximum of 13 months. After 13 months of rental have been paid, the beneficiary owns the equipment.


Does my portable nebulizer compressor come with a battery?

No. Batteries are not included with the portable compressor nebulizer. An A/C and D/C adapter is provided with the unit. Medicare does not cover batteries. However, they may be purchased separately from our pharmacy.


What if I no longer need my medications?

If you are no longer using your medications, please contact the customer service department at 800-804-2084.


Patient Form Downloads

After completing the form(s), you may fax, mail, or email the form(s) to us. If you choose to email the form(s), please note that Med4Home® cannot assure the security of your email transmission, so there is a risk that your protected health information (PHI) could be read, viewed or otherwise accessed by a third party. If you continue to send this email, you will have assumed this risk to email the form(s) to us. There is no requirement to send the form(s) via email.

  • Email:
  • Fax: 816-895-6862
  • Mailing Address: 2001 NE 46th Street Suite 150, Kansas City, MO 64116

Confidential Financial Hardship Worksheet

Assistance for patients who may not be able to afford their medications.


Patient Agreement and Consent Form

An arrangement by which a patient requests that their health benefit payments be made directly to a designated person or facility.


Recurring Authorization Charge Form

Allows a company to automatically deduct payment from an individual’s credit card or bank account. The payments will be charged at the end of each billing cycle.


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We're Here to Help

We have full-time pharmacists available to assist you at any time. Our customer service department will call you monthly for refills. Call 800-804-2084 for assistance or if you have any questions concerning our services.


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